Tip #51 - Make use of the Case Timeline

Did you know that SmartAdvocate keeps a case “Timeline” of some significant events that happened in a case, such as when a document was deleted?

The Case Timeline, which is accessed from the left menu of the case Summary Screen, is automatically created by the system. There are certain events that are automatically logged on the Timeline, including modifications to the following items:

• Appointments

• Case Status

• Critical Comments

• Critical Deadlines

• Disbursements (Case Expenses)

• Documents

• Liens

• Medical Providers

• Negotiations

• Notes

• Plaintiffs (Deleted)

• Settlement

• SOL

• Staff

• Status

• Tasks

 
For most of the listed items, the Timeline will show the date and time the items were Created, Modified or Deleted, the staff who made the change, a description of the change and for deleted documents, it will allow you to open the document.

Users cannot modify the Timeline itself and the items that are displayed on the Timeline cannot be modified or removed. Please also note that the Case Timeline does not show every single modification that happens with a case. It only logs changes to the specific items listed above.
 
You can sort and filter items on the Timeline using the date of the event, the event type, staff who made the change and description of the event. You can also export items on the page to a pdf or Word document or an Excel spreadsheet.