MessageMedia SA Version

Owned by Implementation
Last updated: Jan 26, 2022
2 min read

https://messagemedia.com/us/

We would like to inform you on using the MessageMedia Text integration.

You will have 200 incoming/outgoing text messages per user per month available for your use. Each text is limited to 160 characters. Please click on the link below to MessageMedia’s website providing you further explanation:

How Many Characters Can a Text Message Contain | MessageMedia

Once your MessageMedia integration has been configured by our team, you will need to test the integration using the following instructions:

  1. Find a case you are a staff member of in SmartAdvocate.

     

  2. Make sure your contact card has your cell phone number and the number has text selected.

     

  3. Select the text icon from the quick add bar.

     

  4. Select your name in the “To” section and click send thereafter.

  5. You will receive a text message on your cell phone.  Please respond with a plain text message.

  6. Thereafter respond with a photo.

  7. Once you have sent the text messages with and without photo, go back to the case in SmartAdvocate.  Go to the notes screen of the case and verify the text messages you have sent.   The photograph should appear in the documents screen of this case.

  8. To create text message templates please go to admin > text message templates.

 

Kindly click on the link below to watch our video on using MessageMedia:

https://www.youtube.com/watch?v=_hjPp84hftY&feature=youtu.be

There are additional settings in admin > system parameters which you should configure for automation, disbursement tracking and notifications as shown below:

 

Visit smartadvocate.com/support for other help options including how to access our Support Tracker and Daily Office Hours sessions.