About adding an Incident

The Incident Details tab is where you enter the details of the incident of the case.

The State and Date fields must be completed for the SOLs to calculate. The SOLs are tied to the Case Type. Case Types are configured by your Admin.

Select the State from the dropdown menu.
The State and Date fields must be completed for the SOLs to calculate. The SOLs are tied to the Case Type. Case Types are configured by your Admin.
Select the Date of the incident from the dropdown menu.
The State and Date fields must be completed for the SOLs to calculate. The SOLs are tied to the Case Type. Case Types are configured by your Admin.
Enter the Time of the incident.
Enter any relevant Facts about the incident.

The Incident Details tab can be configured by your Admin.

Documentation