Can't Login to the Mobile Application

Q: I’ve tried entering my credentials and URL into the Mobile Application and it isn’t working.

A: There are three possible issues that could result in the mobile application not working.

Make sure you have the correct app downloaded from the App Store. The correct app is “SmartAdvocate Client”

2. Once you have confirmed you have the correct app installed on your device, confirm with your administrator that you have the Mobile Application enabled on your user card in SmartAdvocate.

This can be checked from Admin → Users. Select the pencil icon to the right of the user who would like to use the application and confirm that the “Mobile Application” button is checked at the bottom of the card.

3. If you’ve confirmed that both of the above items have been configured correctly, confirm that the URL you’ve enter is correct.

Server Clients: Your IT company should provide you with the URL that will be used to access the application.

Cloud/SaaS Clients: The URL that should be entered when logging in is https://app.smartadvocate.com/sasvc/sawebservice.svc

The URL is very finnicky and must be the EXACT URL provided by your IT or above.

If you are using the correct information provided by your IT/SmartAdvocate and the error persists please reach out to support@smartadvocate.assist.com for further assistance.