Sending a Text Message

SmartAdvocate® can be integrated with several text messaging services. When enabled, this integration will allow you to send and receive text messages in SmartAdvocate®. Photographs can be received as part of a text message, if your text messaging service supports this function. The number of characters allowable in a text message is dependent upon the particular text messaging service. [Please contact SmartAdvocate® at 1-877-GET-SMART (1-877-438-7627) if you need additional information or to have Texting Integration implemented on your system].
Individual as well as mass text messages are supported.

Sending Texts

Click on the Text Message Icon to display the text dialog box.

1. To: The name of any contact from the case to whom the text will be sent.

2. Phone number: The phone number to which the text will be sent. The dropdown will list all phone numbers for the chosen contact, along with a designation of which have been marked on the Contact Card as being capable of receiving texts.

3. Use Template: Allows you to use any Text Template that have been set up in your system.

4. Text: The text of the message that will be sent.

Mass Texts

The Mass Texting option is available from the Case Browse results page. See Mass Texting for details.