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The Email button allows you to send an email from any page within the case. SmartAdvocate lets you to choose whether emails created within the system will use the SmartAdvocate email client or open an Outlook email panel to send your emails. See User Preferences for details.
To send an email from within a case, click on the E-Mail button on the Quick Action Add Tool Bar. Depending on the option you have chosen in User Preferences, either the SmartAdvocate or the Outlook email creation panel will open.
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