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Click on the Text Message Icon to display the text dialog box.
To: The name of any contact from the case to whom the text will be sent.
Phone number: The phone number to which the text will be sent. The dropdown will list all phone numbers for the chosen contact, along with a designation of which have been marked on the Contact Card as being capable of receiving texts.
Use Template: Allows you to use any Text Template that have been set up in your system.
Text: The text of the message that will be sent.
Mass Texts
The Mass Texting option is available from the Case Browse results page. See Mass Texting for details.