RingCentral Texting

https://www.ringcentral.com/

This integration requires RingCentral Open API, which is available with Premium or Ultimate RingCentral accounts

For more information please see https://www.ringcentral.com/office/plansandpricing.html

Mobile carriers implemented a new registration requirement to help verify messaging traffic from business phone numbers. These requirements apply to all RingCentral customers sending SMS from long code numbers, regardless of country and use case. See additional formation on How to enable SMS and campaign registration

To enable the SMS, kindly register the company first to the TCR via the SMS Campaign Registration Page or you can download the PDF form via TCR Brand and Campaign Registration PDF Form

Please make sure to do this, as Carriers are now requiring everyone to ensure we (RingCentral) are compliant with their guidelines and help identify real businesses, and cut down on spam. Failure to register may result in your SMS being blocked by carriers.

Once you have completed the form, please ensure to rename the file by replacing "Customer" with your company's name; this helps ensure RingCentral knows who has uploaded the form.

Once you have completed the TCR Brand and Campaign Registration PDF Form you will save the form to your computer rename the file and replace the “CUSTOMER” with your Company Name.

When you have completed the above step you can use the Secure Box Upload Link to upload/submit the completed form to RingCentral.

SmartAdvocate will be able to complete the integration configuration once the process mentioned above is completed.

Please note that registration is required regardless of Server or SaaS (Cloud) based Systems.

Server Based System - please perform the following configuration

Kindly have your IT Professional configure Port 443 (or Port 80) on your server https://smartadvocate.atlassian.net/l/c/BkHN739r

Please email Implementation@SmartAdvocate.com once completed.

Kindly send us your Ring Central credentials to complete the configuration. This will be your RingCentral Login, Password and Main Texting Number.

If you will be texting from multiple texting numbers, we will need the main account information above in addition to a list of all your user names, phone numbers, extensions and passwords for each of the texting numbers.

Here is an example of a RingCentral User Listing:

User	Phone	Extension	Password
Aaron	(555) 555-5551	101	Text123
Bill	(555) 555-5552	102	Text124
Cathy	(555) 555-5553	103	Text125
David	(555) 555-5554	104	Text126
Freddy	(555) 555-5555	105	Text127
Ginger	(555) 555-5556	106	Text128
Harrold	(555) 555-5557	107	Text129
Igor	(555) 555-5558	108	Text130
Juvonn	(555) 555-5559	109	Text131
Kelly	(555) 555-5560	110	Text132
Lorenzo	(555) 555-5561	111	Text133
Manny	(555) 555-5562	112	Text134

If you have a SaaS Cloud system we will need your RingCentral credentials as described above to complete the configuration.

When we begin to configure your integration, you will receive an email from RingCentral to verify your credentials using a security code. You will need to provide us the security code to complete the configuration.

Once your RingCentral integration has been configured, you will need to test the integration using the following instructions:

Find a case you are a staff member of in SmartAdvocate.
Make sure your contact card has your cell phone number and the number has text selected.
Select the text icon from the quick add bar.
Select your name in the “To” section and click send thereafter.
You will receive a text message on your cell phone. Reply to the text message with a plain text message.
Next reply to the text message with a photo and or video.
Once you have sent the text messages with and without photo, go back to the case in SmartAdvocate. Go to the notes screen of the case and verify the text messages you have sent. They will be under the type of Incoming text message. You will see the plain text and the mms attachment.
Any MMS text messages will also appear in the documents screen of the case.
To create text message templates please go to admin > text message templates.

If you have further questions about RingCentral directly, please contact:

Jacob Balandra
ACCOUNT EXECUTIVE – SMB SALES UCAAS CAAS
Connect with me: +1-212-274-8211
jacob.balandra@ringcentral.com