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  • Staff assignment on the Case Summary now supports Teams.

  • Auto text replacement is now available when typing notes or emails. The configuration is done under Admin → Picklist Maintenance.

    2020-06-06_11-54-37.mp4

  • New Feature: Custom Template Pages. Now you can add template based pages to your Cases. The templates are defined in a same way as email and note templates.

Template:

Page Generated from the Template:

  • Multiple new fields were added to Evidence page .

  • Appointment Dialog was redesigned and appointments functionality was enhanced.

  1. Template support

  2. Streamlined attendees selection

  3. Ability to attach documents

  4. Rich text appointment comments

  5. Invite format can now be customized via template.

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