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  • Staff assignment on the Case Summary now supports Teams.

  • Auto text replacement is now available when typing notes or emails. The configuration is done under Admin → Picklist Maintenance.

    2020-06-06_11-54-37.mp4

  • New Feature: Custom Template Pages. Now you can add template based pages to your Cases. The templates are defined in a same way as email and note templates.

Template:

Page Generated from the Template:

  • Multiple new fields were added to Evidence page .

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