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Case Summary

  • Added ability to assign multiple people at the same time by using Teams functionality.

    Teams can be defined under Admin → Picklist Maintenance

Close Case Dialog

  • Added support for email generation

  • Added ability to limit Case Close Reasons by Case Group and Case Type. It can be configured in the Picklist Maintenance.

Critical Comments

  • Critical Comments dialog will be shown when users go directly to pages other than Case Summary.

Critical Deadlines

  • Warning will be displayed if the SOL is falling on the weekend or a holiday.

Timeline

  • Added tracking of Settlement modifications and deletions.

  • No labels

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