https://www.ringcentral.com/
Overview
SmartAdvocate has a mechanism for click-to-dial integration. It can also accept the phone number in the URL to do a screen-pop.
RingCentral for Windows softphone should be installed on client computer and configured to use Direct Dial (use RingCentral softphone for dial-out) or RingOut (ring on specified device before connecting to the called party) .
http://www.ringcentral.com/office/features/desktop-apps/overview.html
SmartAdvocate Configuration
In SmartAdvocate under Admin->System Parameters find “Phone System Integration” group.
Set the first “Link …”parameter to rcmobile://call?number={0}
Set the “Integration Enabled” parameter to True.
Latest RingCentral documentation indicates that their app now supports callto: link, so you might need to set the “Link …” parameter to callto:{0}
RingCentral Softphone
This is an information about a third party software and it can be changed without SmartAdvocate being notified. URLs for software download might be out of date or there might be more recent version of the software available.
Download the latest Beta Softphone (these will officially GA later this week)
Mac: http://downloads.ringcentral.com/sp/RingCentralForMac-7.2.3.dmg
PC: http://downloads.ringcentral.com/sp/RingCentralForWindows-7.2.3.msi
Log in on the Softphone using your normal RC credentials
On Settings>Calling, ensure the “Set as default faxing and calling application’ is “on"
Screen-pop on Inbound Call:
On the Softphone go to Settings>General
Select Automatically launch on startup and Run application minimized
Go to calls > incoming > select Launch an external app or a URL on incoming call
Enter in your URL parameter “https://[YOURSAWEBSITE]/SA/TopSearchResults.aspx?strOCA=2&strColumnName=Phone&strPhone=%P&strPosition=1“)
Note that [YOURSAWEBSITE] should be replaced with the server name that you use to access SmartAdvocate for example https://app.smartadvocate.com/SA/TopSearchResults.aspx?strOCA=2&strColumnName=Phone&strPhone=%P&strPosition=1
You may also have to set as default faxing and calling application in RingCentral under General
If you have further questions about RingCentral directly, please contact:
Jacob Balandra
ACCOUNT EXECUTIVE – SMB SALES UCAAS CAAS
Connect with me: +1-212-274-8211
jacob.balandra@ringcentral.com
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