SmartAdvocate reports produce a formatted text and/or visual representation of various aspects of your firm's caseload. They can be exported to a number of formats for analytical use. Additionally, reports offer a subscription option, which causes the report to be regularly produced and emailed to the subscriber. This is an extremely useful tool for keeping track of some collection of data consistently, without having to remember to do anything. The following is a brief summary of each report's purpose and parameters. Legacy reports, which remain in the system for the sake of consistency but have become obsolete or are otherwise not recommended, are not listed here.
Calendar Reports
Adjourned/Canceled Appointments Report: Lists appointments that were recently canceled or adjourned. Parameters include the number of days the report covers, and whether the report should include mass tort cases, single event cases, or both.
Calendar Report: Lists items from the Calendar. The parameters are similar to the Calendar filters, and this report is the same one created when clicking the Report button in the Calendar itself. This report is taken from the Office Calendar and thus both Case related and non-Case related appointments are included in the report.
Calendar Report Advanced: Lists items from the calendar in the form of a table. The parameters are nearly the same as the regular Calendar Report, but it is also possible to select which columns appear in the table. (The table is entirely textual; none of the usual table tools are available, other than those provided through the report interface.) The Case Number, when available, is a link; clicking on it will take you to the Case Summary for that case. This report is taken from the Office Calendar and thus both Case related and non-Case related appointments are included in the report.
Client Birthday Report: Lists all clients whose birthdays are within the month(s) designated for the report. Other than the date range, the only parameter is whether the report should include clients from all cases, only open cases (which is the default), only closed cases, or only closed cases with a settlement entered.
Who is Where Tomorrow Report: Lists appointments taking place on a selected day (tomorrow by default). Appointments are listed by the Office in which staff members work, and then in alphabetical order by the staff members (ordered by first name), and the staff members' names are underlined and bolded. The only parameter is the day the report covers.
Case Information Reports
Bankruptcy Report: Bankruptcy Information: Lists all recorded bankruptcy information on a selected set of cases. Parameters include party type, open/closed cases, case status, case group, and case type. Lists the results in a text table. Columns include the case number, case name, case type, case status, incident date. case attorney, paralegal, case manager, party name, bankruptcy type, party type, court, judge, letter to trustee, claim number, comments, release to trustee, filing date, docket number, trustee, retained by trustee, and attorney.
Case Notes: Case Notes: Lists all notes on a selected set of cases. The sole parameter is a set of case numbers, separated by commas. Each case's notes are listed in a text table with columns for the date, creator, and content of the note. Each table also includes the case number, plaintiff, plaintiff's phone number, plaintiff's insurance, defendant's law firm and attorney, the phone number of the defendant's attorney, and the court and docket number of the case.
Case Time Tracking: Lists time tracking by selected staff within a selected time range. Lists the results in a text table. Columns include the date of the activity, case number, staff member performing the time tracking, the activity being tracked, the duration of the activity, the total billable amount incurred by the activity, and any comments. The time range can be selected either as a pair of dates, or as numbers of days before the current date. The columns shown in the report can be selected as an additional parameter.
Document Search Report: Lists, in a text table, all documents created during a set time period and meeting the parameters selected. Parameters include document date range, created date range, created from and to days ago (setting both to zero, which is the default, sets the report date range to the current date), created by, direction, category and sub-category, from and to, case group and type, person case is assigned to, office location, a text box allowing a search of the document description, and case number. Most columns are optional, and column selection is one of the parameters. "Open Document" is a required column and clicking on "Open" in that column will open the document.
Employment Report: Shows Employer name, date of employment, employment status, department, job title, work site, trade, union, contact person, employer comments. The available filters for ther report include case open/close, case status, case group, case type, staff, trades, employer name and union name. The Columns available in the report are those items previously mentioned.
Insurance Company Report: Lists, in a text table, insurance companies that cover plaintiffs or defendants. Almost every column is optional, and the selection of columns is one of the parameters. Other parameters include whether to list open or closed cases, the case status, type, and group, the staff member involved with the case, whether the insurance company covers the plaintiff or the defendant, the insurance type, and the insurance company and adjuster name.
Last Case Note Report: Lists, for each case, the note most recently modified or created. Columns include the primary plaintiff, the case number, type, status, and subtype, the number of days spent in the current status, the staff member who most recently modified or created a note, the date the note was created or modified, and the text of the note. Parameters include the case type and status, note type, and staff member.
Notes Search Report: Allows searching notes and critical comments by date, type, staff, and key words.
UDF Report: Lists, in a text table, all cases of a chosen case type in which at least one UDF has been completed. Parameters include case type (a single case type must be chosen for this report to run), screen name (the name of the screen containing UDFs that the report will search), and case status. The columns include case number, name, and status, and a column for the response entered for each UDF created for the chosen case type.
UDFs Created/Modified Report:
Witness Report: Lists the witnesses that have been designated in the case with the witness type and other information that would have been specified for the witness, such as whether the witness was listed as favorable, will testify, etc. The filters available include case status, open/closed, case group, case type, staff, witness name contain, witness type and criteria. There are sixteen columns available for display.
Case Management Reports
Case Browse Report: Runs a Case Browse search based on one of a chosen user's Favorite Filters. The only parameters are the user's name and a list of that user's Case Browse Favorite Filters. The columns included in the report are the same as those saved in the Favorite Filter used.
Cases by Case Type: Separates cases by case type, and provides counts of new cases, and newly signed cases, both in a recent time period and overall. Parameters include the length of the recent time period (past 24 hours, seven days, or month), the case types to include in the report, the firm office, whether to restrict the report to cases with serious injuries, and whether to restrict the report to mass tort cases.
Case Minimum Settlement Value Not Set: Lists cases where the Minimum Settlement Value (set in the Edit Case panel in the Case Summary page) is blank. The results are listed in text tables, containing basic case and staffing information, and the estimated value of the case. Parameters include the case type, status, and estimated value.
Cases In Status: Lists cases in a text table. Parameters include a date range for the opening date of the case, the case status (or substatus of any status type) and the case group. You can choose the columns to include in the report, which is a separate parameter.
Case Status Change: Lists cases whose status changed within a selected time range. Lists the results in a text table; columns include the case number, type and name, incident date, the pre-change status and when it was applied, the post-change status and when the change occurred, and the total number of days the case spent in the pre-change status, and the staff member who changed the status.
Case Statistics: Provides statistics representing the number of cases in a particular date range that have experienced various types of activity, in particular new inquiries, sign ups, closures, referrals, offers, and settlements. Parameters include the date range in the form of numbers of days before the current date, case groups, case types, statuses to include in the signup breakdown, advertisers that should appear in the inquiry breakdown even if they generated no inquiries during the date range, and any statuses to be excluded from the report.
Cases without Incident Date: Lists in a text table all cases in which no incident case has been entered, except any cases that have been referred out. Parameters are case type and staff. Columns include case number, case type and subtype, plaintiff, case status, attorney and paralegal.
Closed Cases With No Fee: Lists cases that have disbursements recorded, but have been closed without generating a fee. The results are listed in a text table with the case number, name, type, and total disbursement amount. The total disbursement of all cases in the table is listed above the table, and the cases are grouped by case group and case type, with the totals for each case group and case type listed at the top of the respective set of cases. Parameters include a date range, case types, whether to include mass tort cases, and a text box to enter a minimum amount of disbursements in order to include a case in this report.
Missing Barcoded Documents: Allows to find documents that were barcoded (barcodes generated), but not scanned. Parameters include who generated the document, the case staff, how many days back the barcode was generated, and whether the barcode was generated manually or in a template. Optionally, there are parameters to determine if the barcode was generated more than a certain number of hours ago and to exclude any barcodes generated a certain number of days ago. The columns in this report include case number and name, from name, to name, category and sub-category, who generated barcode and what date and time it was generated, the description assigned to the barcode and how the barcode was generated.
Problem Cases: Lists cases with at least one problem for which a warning has been set. Parameters include the warning type (Cases with calls not returned, Lit - No Court, Lit - No Defendant Attorney, Lit - No Defendant Insurance Company, Missing Facts, No Attorney, No Defendant, No Incident Date, No Incident State, No Retainer Date, Plaintiff Missing, PreLit - No Defendant Insurance Company, Referral Without Name) and staff. Columns include Case number, name, and status, case manager, paralegal, attorney, priority, and warning type.
Financial Reports
Advertisement Campaigns: Similar to Advertisement Campaigns Dashboard this reports shows performance of Advertisement campaigns. See Similar to Advertisement Campaigns Dashboard this reports shows performance of Advertisement campaigns. See Dashboards Overview for more on the Advertisements Campaigns Dashboard. for more on the Advertisements Campaigns Dashboard.
Case Expenses with Interest Report: This report generates a list of case costs(expenses) for a specific case and calculates interest on each amount.
Case Settlement Values: Lists settlements reached in a selected time range. The results are listed in text tables, grouped by the attorney who reached the settlement.
Case Values: Lists cases whose estimated value and minimum settlement value are in selected ranges. The results are listed in text tables, grouped by either the case attorney or case manager. Parameters include the attorney or case manager to whom to apply the report, the case status, settlement value range, estimated value, and whether to restrict the report to mass tort cases. Information in the table includes defendant and plaintiff insurance information, the estimated value range, the minimum settlement value, and any comments about the case value.
Checks Audit Trail Report: This reports shows creation/deletion/modification of settlement distribution checks.
Checks Received/Distributed Report: This report shows settlement and settlement distribution checks in specified time interval. Can be filtered by check direction and type, as well as case group or type.
Disbursement Summary Report: Lists cases total disbursement amounts (can be limited to case with disbursement amount greater than the set disbursement limit). Parameters include case group and type; staff member; whether to show only open cases, only closed cases, or all; and whether the report should list all cases with any disbursements at all rather than only those where the disbursements exceed the limit. Clicking on the Case Number in the report will bring you to the case summary for that case.
Disbursement Report: Lists all disbursements entered in SmartAdvocate that meet the parameters set. The results are listed in text tables, in reverse date order. Clicking on any column heading will sort the results by the information in that column. Parameters include the dates covered by the report, minimum and maximum amount of the disbursements, check status, disbursement type, case status, payee name, and check number. Another parameter allows you to choose the columns to include in the report.
Expense Analysis Report:
Fees Deposited: Lists recorded fees in a text table. Columns include the case number, plaintiff name, amount of the fee, date deposited, attorney responsible for the settlement, number of days between the settlement and the fee, and whether the case was handled in-house.
Fees Outstanding: Lists cases with outstanding fees in a series of text tables, with each table associated with the attorney responsible for the settlement. Most columns are optional, and the selection of columns is one of the parameters. Other parameters include the attorney or case manager, whether to include open or closed cases, whether to include settlements that do not generate a fee, the case referral status, and the date range.
Funding Report: This report returns funding information for cases (from case Funding page, not Liens page). Parameters on this report include who Funding was provided by, date ranges for the open date of the case receiving the funding and the date range the agreement was signed. Columns in this report include Case number, type, sub-type and status, M1, M2 and M3 statuses, plaintiff name, who funded the case, the amount funded, any commented related to the funding, agreement date, plaintiff date of birth and plaintiff state.
Lead/Case Cost Report Per Campaign:
Lien Report: Lists liens in a text table. Columns include the case number, plaintiff name, case status, the paralegal and attorney, the lienor and the lienor type, the lien date, the confirmed and unconfirmed amounts of the lien, the current payoff amount, and the Negotiated/Final Lien Amount. Parameters include the date range of the lien, whether to include open or closed cases, the staff member involved with the case, the lienor type, the lienor name, and whether to include liens without a date.
Medical Bill vs. Policy Limit: This report shows total medical bills for cases and compares it to available insurance coverage.
Money in Trust Account: This report shows balances of settlement escrow accounts by account.
QuickBooks Disbursements Report: In the event the integration between SmartAdvocate and QuickBooks has been enabled, this report lists all case related disbursements, whether entered directly in QuickBooks, or entered in SmartAdvocate and transferred to QuickBooks through the integration (including any updates to the integration). Columns include case number and name, amount of the disbursement, bill date, invoice number, check date and number, description, disbursement type, QuickBooks vendor, date created and modified, date updated in QuickBooks. The only available parameter is the date range for the report.
Settlements by Case Group/Type:
Settlement Forecast Report: Provides anticipated upcoming case settlements, based up the Expected Resolution Date field. (See Case Summary.) Note that if the Expected Resolution field is not filled out, this report will not populate for that case. Almost every column is optional, and the selection of columns is one of the parameters. Other parameters include date range, staff, and office ID (location). Columns include case number, name, and status, open date, case group, attorney, minimum value, expected resolution date, disbursement amount, projected fee, referral fee, and net fee.
Settlement Performance (Min. Value): This report shows settlement performance of staff in relationship to set minimum settlement of cases. How many cases were settled below, at, or above minimum settlement values.
Settlement Report: Lists settlements in a text table. Columns include the case number, case type, plaintiff name, the dates that the settlement was reached, the settlement release was sent to the plaintiff, the signed release was received from the plaintiff, and the signed release was sent to the insurance company, the amount of the settlement, the company being settled with, the case status and sub-status, and the comment on the case status. Parameters include the date range of the settlement, the case status and type, and whether to include open or closed cases. Most columns are optional, and the selection of columns is one of the parameters.
Upside Down Medicals Report: This report shows cases with Total Medical Bills exceeding certain percentage of Minimum Settlement Value.
Intake Reports
Closed Reason Statistics: Shows number and percentage of cases closes with various close reasons.
Comparative Yearly Statistics for Intake: Lists intake statistics by month for the period chosen, alongside a table covering the same month for the previous year. Lists the results in a text table; columns include total calls, wanted cases, signed cases, wanted percentage, conversion percentage, and overall signed percentage. Also visualizes the absolute numbers and percentages in two graphs. Parameters include the end date of the date range, the number of months prior to the end month to include in the report (with a maximum for the report to cover a period of 12 months), the case group, case type, paid referral source, and whether to restrict the report to mass tort cases.
Conflict Report: This report displays potential conflicts for the cases opened in the specified time interval. The matching is done based on the name of plaintiff or defendant.
Daily Cases Opened: Lists cases that have been opened in a selected date range in a series of text tables, with each table associated with an individual day. Columns include the case number, date and time of opening, the case type, incident state, paid referral, other referral, and referring attorney. Parameters include the date range, case group, case type, and whether to restrict the report to mass tort cases.
Daily Single Event Cases Opened: Lists single event case intakes by case opening date. Parameters include the date range, case group, referral status, and whether to restrict the report to mass tort cases.
Hourly Call Patterns: Breaks down the number of case intakes in recent weeks by half-hour increments for each day of the week. Also visualizes the breakdown in a graph. Parameters include the end date of the date range, the number of weeks prior to the end date to include in the report, whether to include imported cases, and whether to include cases referred by an attorney.
Intake Analysis: Provides statistics about recent case intakes. Statistics include the number of cases, the number of cases that reached each sign-up status, the number of cases closed without a retainer, the number of intakes reviewed by an intake manager, the number of retainers received, and a breakdown by case group of the numbers of new cases, cases that reached a sign-up status, and retainers received. Parameters include the date range, case group, case type, office hours, and whether to restrict the report to mass tort cases.
Intake Performance Report: Shows intakes done over the specified date range. Filters include date open range, case type, staff type, signup type, whether to include referred in and office. The Intake Performance intself measure matrices including number of inquiries, wanted, SignUp %, Sign Up, Conversion %, Overall Retained %, True Signups, True Conversion %, Referred Out, Chase Calls and Average Time to Return Sign Up Kit.
Lawyer Referral Source by Case Closing Date: Lists closed cases that were referred to your firm by other law firms or attorneys. Columns include the case number and type, plaintiff name, opening and closing dates, case status, and the referral source. The only parameters are the start and end of the range of closing dates.
Lead Analysis Report: Displays visualizations of statistics about leads. Statistics include the date and time of intake, the gender and age of the prospective client, the case group, county, state, city, zip code, and referral source of the lead. Parameters include the date range, advertisement campaign, whether to restrict the report to retained cases, and whether to show "others" (i.e.: cases not otherwise listed) in various sections of the report.
Monthly Intake Statistics: Lists intake statistics for each month in a twelve-month period in a text table, broken down by case group. Statistics include the number of intakes, cases wanted, cases signed, cases wanted but closed, cases still being followed up, and the conversion percentage. Parameters include the end date of the twelve-month period.
New Case Report: Lists cases opened in a selected date range in a text table. Every column is optional, and the selection of columns is one of the parameters. Other parameters include the date range and the referral source.
Referrals By Clients: This report lists cases that were referred by firms clients. Can be filtered by case open dates, case type and retained/not retained.
Referred-Out Firm Performance: Report will display list of firm cases have been referred to with totals for number of cases referred, cases still in open stage (not settled), cases settled with fee, cases settled with no fee, total fees in dollars, average fees (settled case), average fees for all cases, average time from cases referred to settled.
Litigation Reports
Discovery Report: Shows discovery demands/requests with date(s) requested and deadline(s). Standard filters include days back - days to, discovery type, case type , case status, complied and waived. The report also allows the selection of certain columns to include in the report.
Evidence Storage Report: This report allows to search case evidence page globally. Can be filtered by Evidence Type, ID, and various dates (removed, returned, disposed).
Expert Report: This report allows to search case experts globally. Can be filtered by Expert Name, Specialty, Sub-specialty and Case Type, Status, Group.
Medical Reports
Injury Report: This report provides list of injuries for cases that fit report criteria. Can be filtered by Case Type, Status, Staff and Open Date.
Medical Provider Referral Report: This reports provides summary of referrals to and from medical providers split by months.
Medical Records Request Report: Lists in a text table the medical records requests whose follow-up date is past due or upcoming. Columns include case information (case number, name, and status), the request date, the staff member assigned to the request, the medical provider, the date the request status last changed, the follow-up date, and the combined information of the request. Parameters include the staff member assigned to the request, case type, request status, and a number of days; only requests whose follow-up date is fewer than that many days in the future will be included in the report.
Medical Records Requests Summary Report: A brief summary of medical requests. Parameters include date from and case type.
Medical Records Retrieval Performance Report: This report lists individual medical records requests with requested date, received date and days to receive. Can be filtered by dates, office, case type and case group.
Medical Records Update Report: This report shows medical providers with "Last Records Update" date. "Last Records Update" is an optional field for Medical Provider and can be enabled under Admin->Picklist Maintenance->Hidden Edit Form Fields
Medical Visits Report: This reports allows you to search/list medical visits globally. Filters include case open dates, case group, type, staff and visit type.
Treatment Report: This report shows treatment (visit) summaries for each listed case. Number of visits is shown for each of up to 8 different visit types. Cases can be filtered by group, type, status and staff.
SOL/Critical Deadline Reports
Critical Deadline Report: Lists critical deadlines in a selected date range in a text table. Columns include the case number, name, and type, the party the deadline applies to, the deadline type, due date and compliance date, the attorney and paralegal on the case, and any comments on the deadline. Parameters include the date range, case status (open, closed, or both), case type, whether to include critical deadlines that have been met, the deadline type, the staff member involved with the case, and whether to include mass tort cases. Note: this report does not list SOLs.
No Fault Report: Lists No Fault SOLs due before a selected number of days after the current date (including overdue ones) in a text table. Columns include the case number, name, type and status, insurance carrier, SOL deadline date, the number of days until the deadline date (or, if the deadline is overdue, the number of days past the deadline date), and the attorney, paralegal, and case manager. Parameters include the number of days, the staff member involved with the case, whether to include cases referred out or handled within your firm, and the firm office handling the case.
Notice of Claim Report: Lists Notice of Claim SOLs due in a selected date range in a text table. Columns include the case number and type, plaintiff's name, defendant's name, incident date, SOL deadline, date of compliance, and the attorney, case manager, and paralegal. Parameters include the case status (open, closed, or all), whether to include SOLs that have been met, whether to include mass tort cases, and the date range.
SOL Report: Lists SOLs in a text table. Almost every column is optional, and the selection of columns is one of the parameters. Other parameters include how the SOL deadline date range is selected, the date range itself, the staff involved with the case, the case group and type, whether to include SOLs with compliance or filing dates, whether to include cases referred out or handled within your firm, whether to include cases that have or have not been retained, whether to include mass tort cases, whether to limit the report results to only show the SOL with the earliest deadline date in each case, the SOL Type, and the case status (open, closed, or all). Note that this report can, depending on the SOL types chosen, include the information in the No Fault and Notice of Claim Reports.
SOL Report Simple:
Staff Management Reports
Attorney Performance Report: Lists the performance of staff members in a text report. Parameters include staff members and date range. Columns include the staff member's name, total number of cases, cases that were settled without a check, where the minimum value has not been set, how many case status changes have been entered, how many adjourned or cancelled appointments, how many cases have an overdue client contact, attorney file review, or supervisor file review. Clicking on any staff member's name opens a new tab with a list of all cases included in the report for that staff member.
Cases with Long Time in Status: Lists cases that have remained in their current status for an extended period of time. The results are listed in text tables, grouped by either the case attorney or case manager. Parameters include whether cases should be grouped by attorney or case manager, the staff member involved with the case, the case status, the maximum number of days a case can remain in its status before it appears in this report, whether the case is being handled in the firm or as a referral, and whether the case is open or closed.
Cases with No Recent Activity: This report lists cases that don't have recent activity (i.e. no notes added, no documents added, etc.). If multiple activity types are selected, the report will pull only those cases that don't have any of the selected activities.
Contact Rename Report: This report shows contacts that were renamed in the specified time frame. Previous and new name of the contact will be shown. The report can be filtered by users and contact types.
Created/Modified Contact Search: This report shows contacts that were created or edited in the specified time frame. The report can be filtered by contact types.
Incident Information Changed Report: This report shows cases where the incident information (date/state) was modified n the specified time frame. The report can be filtered by case group, type and staff.
Modified Notes Report: This reports shows notes that were modified in the specified time frame. Previous and new note will be shown. The report can be filtered by users, note types, case type and case status.
Negotiation Follow-Up: Report showing list of negotiations that have commenced (demand and/or offer made). Standard columns include demand amount, date of demand, offer amount, last negotiation note and others. The available filters are staff, case status, case group and case type.
Overdue Report: Lists cases where a regular check-in of some kind (contacting the client or reviewing the file) is overdue. Columns include the case number and type, plaintiff's name, case status and the number of days spent in that status, most recent note indicating the check-in with plaintiff occurred, number of days since that note, and most recent note of any type. Parameters include the type of overdue check-in (the options are Client Contact Overdue, File Review Overdue, and Supervisor File Review Overdue) and the staff member involved with the case.
Overdue Status Summary: Lists cases which have remained in their current status beyond the period set as the maximum number of days a case is expected to remain in that status. See Status Setup for details about the number of days a case is expected to remain in a status. Parameters include the case's state and case group, whether it is a mass tort, and which office is handling it. The columns are state, case status, maximum number of days a case is allowed to remain in that status, and the number of cases in that status which exceed the allowed number of days.
Overdue Tasks Report: Lists tasks that have not been completed on or before their due dates in a text table. Columns include the case number and name, task type, priority, due date, subject and description, requestor, and assignee. Parameters include the task assignee, requestor, and status, the date range of the due date, whether to include open or closed cases, and a text box in which you can enter language that must be contained in the Subject of the task.
Staff Activity Report: Lists case-related activities performed by staff members in a selected time period and creates an overall activity score (the Activity Index) based on how many activities were performed. Columns include the name of the staff member (linking to an individual listing of activities performed), the number of cases worked on, the number of case files visited, the number of documents generated, attached, or scanned, the number of notes created or modified, the number of file review and client contact notes created, the number of tasks created, modified, or completed, the number of negotiations created or modified, the number of settlements created or modified, the number of documents or notes deleted, and the overall activity index. Parameters include the time period, whether to include staff members with no activity in the report, and the staff members to include.
Staff Performance Report: This report is similar to Staff Performance Dashboard. For each staff member the report shows number of cases assigned and overdue tasks, client contacts, file reviews and supervisor file reviews.
User Login Report: This report shows user's logins and logouts in specified time range. Can be filtered by users.
Miscellaneous Reports
Suggestion Report: Lists suggestions for improvements to SmartAdvocate submitted by your firm within a selected date range. Columns include the suggestion date, subject, text, and creator. The only parameters are the start and end of the date range.
ViewStat Report (Quick Status Report): Provides a quick report of the detailed status of the selected case. The only parameter is the case number. Information provided includes case number, type and subtype, incident date, last status date and how long the case has been in that status, incident details, parties, assigned staff, critical deadlines, calendar, notes and more.
Case Statistics Report
The Case Statistics Report tells you what your firm did for the period you selected. Here are the parameters you can set:
‘Days Back From’ and ‘Days Back To’ - The Number of Days to include in the Report: The ‘Days Back From’ is the furthest number of days in the past you want to include in the report and the ‘Days Back To’ is the number of days closest to the current date you want to include. For example, ‘Days Back From’ could be 30 and ‘Days Back To’ could be 0 (zero). In the foregoing example, your report would include statistics form as far back as 30 days ago to today (today being zero). So, if today’s date was November 12, 2018, and we used the same 30 and 0, respectively, our report would include statistics from October 13, 2018, to November 12, 2018.
Case Group and Case Type: You can have your report generate statistics for one or more individual Case Group(s) or All Case Groups and one or more individual Case Type(s) or all Case Types as defined in your system. (Note – Although both Case Group and Case Type give you the option of selecting ‘none,’ more than likely you will be making a selection in those categories. ‘None’ is included so that you can, in rare circumstances, select that option where you may have cases in your system that do not have a defined Case Group and/or Case Type – most often the result of a conversion where no Group or Type were defined in your old system)
Sign Up Statuses: Here you can select from among the Pre-sign Statuses defined in your system that you want the report to include, (i.e., those cases are being signed up).
Always Include: Here you can select from your available Advertisement Sources that you always want included in the report. The source(s) selected here will be included in the report even if no cases with this source were created. Other Sources will be included only if there is at least one case with that source.
Use Current Time as Start/End Time: Selecting ‘Yes’ will use the present time the report is run as the start time and end time for the report. For example, if ‘Yes’ is selected and the report is run at 10:00 am, it will include statistics covering 10:00 am from the date used for ‘Days Back’ to 10:00 am for the date used for ‘Days To.’ If ‘No’ is selected the system will use 12:00 midnight as the start and end time for the respective dates.
Referred/Referring Out Statuses: Here you can select statues that indicate the case is being referred out.
Rejected Statuses: Here you can choose statuses that indicate that the case is rejected or being rejected.
Start of Project Date: Here you can designate a specific date that you want to include in your report. This may be useful for those situations where you have certain campaigns going and you want to determine how effective or successful the campaign is. Making this selection will show ‘New Inquiries since the project started’ (the date specified) in your report.
Don’t Split by Case Group: If set to ‘True,’ your report will include a single number combining Signups or inquiries for all Case Groups. If set to ‘False,’ your report will give you the statistics broken down by Case Groups. In essence, ‘False’ gives you more granularity for your report.
Hide Individual Advertising Sources: If set to ‘True,’ the results of your advertising sources (advertisement campaigns) will not be displayed individually in your report. If set to ‘False,’ your report will show results for each specific Advertisement Source individually.