About Adding Telephone Messages
Telephone Messages are a convenient way of quickly entering the subject and description of telephone conversations.
...
Add a Telephone Message
- Click on the Message button on the Quick Action Button Bar.
- The dialog box will be pre-populated with certain information, highlighted in the image below. The pre-populated information includes: the plaintiff's name and telephone number and the paralegal's name. The subject line will also be filled in with the following text:
"Call [name of plaintiff] back at [primary telephone number]"
...
Select Message.
Select who the message is From from the dropdown menu.
Select the Phone Number from the dropdown menu.
Select who the message is Assigned To.
If applicable, edit the Subject.
Enter a Description.
Select Email To from the dropdown menu.
If applicable, place a checkmark in the CC Me checkbox.
Select SAVE to add a Telephone Message.
Otherwise, select CANCEL to return to the previous screen.
View the Task.
...