Case Summary
Added ability to hide panels and tabs on the Case Summary screen.
The set of Case Summary Panels and Tabs (at the bottom) can now be configured for each Case Group. Different Panels and Tabs can be shown or hidden for different Case Groups. This configuration includes 4 new Custom Panels that can display information from the templates.
The configuration can be done under Admin → Picklist Maintenance → Case Summary Page Design.
The templates for new panels can be configured under Admin → Email/Note/Appointment/View Templates
The assignment of the templates to case types or groups can be done under Admin → Template Pages Configuration
Added ability to assign multiple people at the same time by using Teams functionality.
Teams can be defined under Admin → Picklist Maintenance
Replaced two icons on the Tasks Panel with standard “right-click” icon. Implemented Standard Task menu.
Added a drop-down for case group selection on the Edit Case dialog.
Labels and indicators for contact sub-types (Adult, Deceased, Incompetent, Minor/Infant) can now be customized in the Picklist Maintenance. Also, those labels will be displayed in Red on the Case Summary and on the brief contact pop-up.
Added ability to display full status comments on the Case Summary. This is a system-wide configuration.
Added ability to quickly view all notes without leaving the Case Summary page. Just click the “View All Notes” link at the top right corner of the “Last Notes” panel. Same functionality was added for Appointments, Tasks and SOLs/Critical Deadlines.
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