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Select Case Browse.
Enter the appropriate search information.
Select the cases to Mass Update.
The Mass Update button will become active.
Select Change/Remove Status from the dropdown menu.
Select the Status Type from the dropdown menu.
Select from the Select Status or All Statuses radio buttons. If the Select Status radio button is selected, select the status from the dropdown menu.
Select the New Status from the dropdown menu.
Enter the New Status Date.
Select the Comments Setting from the dropdown.
Enter any relevant Comments.
The comment “Bulk Change” is added by default.Select CHANGE STATUS to change the status.
Otherwise, select CANCEL to return to the previous screen.
Export
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Select Case Browse.
Enter the appropriate search information.
Select the cases to Mass Update.
The Mass Update button will become active.
Select Export from the dropdown menu.
Follow the instructions in Import/Export Cases.
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