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Select Case Browse.
Enter the appropriate search information.
Select the cases to Mass Update.
The Mass Update button will become active.
Select Generate Email from the dropdown menu.
The Mass Mailing window will open.
Follow the instructions in Mass Emailing.
Generate Text
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Select Case Browse.
Enter the appropriate search information.
Select the cases to Mass Update.
The Mass Update button will become active.
Select Generate Text from the dropdown menu.
The Mass SMS (text) window will open.
Follow the instructions in Mass Texting.
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