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On the Critical Comments page, click the Actions icon, then click on Edit, in the Actions column of the row representing the critical comment you wish to edit. This will bring up an Add/Edit panel for critical comments.
To deactivate the critical comment, deselect the Active field. To reactivate the critical comment, select the Active field.
Click Save to save the changes and close the panel.
If you decide you do not wish to save the changes, click Cancel instead of clicking Save to undo the changes and close the panel. You can also click the white X at the upper right of the panel to do the same thing.
To deactivate multiple critical comments from the Critical Comment page, use the selection check boxes to choose the comments you want to deactivate. Right click anywhere in the row of one of the selected comments and click on Deactivate.
To deactivate a critical comment while it is open on the Case Summary screen, click the Deactivate button.
4. You can also turn off critical comments in a case for the rest of that day while a comment is open by clicking on the "Snooze Critical Comments on this case for today" checkbox.
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The Add/Edit Critical Comment Panel
The Add/Edit Critical Comments Panel allows you to fill in the details of an investigation. See Add/Edit Panels for general information about panel structure and usage. This panel contains the following fields:
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Comment: The text of Active: A checkbox that determines whether the critical comment itselfis active.
Do Not Show After Date: A date box allowing you to set the date after which the critical comment should no longer appear.
ActiveComment: Whether The text of the critical comment appears when a user visits the case file.