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  • Added ability to assign multiple people at the same time by using Teams functionality.

    Teams can be defined under Admin → Picklist Maintenance

  • Replaced two icons on the Tasks Panel with standard “right-click” icon. Implemented Standard Task menu.

  • Added a drop-down for case group selection on the Edit Case dialog.

  • Labels and indicators for contact sub-types (Adult, Deceased, Incompetent, Minor/Infant) can now be customized in the Picklist Maintenance.

  • Added ability to display full status comments on the Case Summary. This is a system-wide configuration.

    Image Added

    Image Added

Close Case Dialog

  • Added support for email generation

  • Added ability to limit Case Close Reasons by Case Group and Case Type. It can be configured in the Picklist Maintenance.

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