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• Added ability to assign multiple people at the same time by using Teams functionality.

  

  Teams can be defined under Admin → Picklist Maintenance

  

• Replaced two icons on the Tasks Panel with standard “right-click” icon. Implemented Standard Task menu.

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Close Case Dialog

• Added support for email generation

  

• Added ability to limit Case Close Reasons by Case Group and Case Type. It can be configured in the Picklist Maintenance.

  

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• Added ability to suggest or automatically change Case Status when settlement is entered. This feature is configured on the System Parameters Screen.

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Timeline

• Added tracking of Settlement modifications and deletions.

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