Overview
SmartAdvocate has a mechanism for click-to-dial integration. It can also accept the phone number in the URL to do a screen-pop.
RingCentral for Windows softphone should be installed on client computer and configured to use Direct Dial (use RingCentral softphone for dial-out) or RingOut (ring on specified device before connecting to the called party) .
http://www.ringcentral.com/office/features/desktop-apps/overview.html
SmartAdvocate Configuration
In SmartAdvocate under Admin->System Parameters find “Phone System Integration” group.
Set the first “Link …”parameter to rcmobile://call?number={0}
Set the “Integration Enabled” parameter to True.
RingCentral Softphone
This is an information about a third party software and it can be changed without SmartAdvocate being notified. URLs for software download might be our of date or there might be more recent version of the software available.
Download the latest Beta Softphone (these will officially GA later this week)
Mac: http://downloads.ringcentral.com/sp/RingCentralForMac-7.2.3.dmg
PC: http://downloads.ringcentral.com/sp/RingCentralForWindows-7.2.3.msi
Log in on the Softphone using your normal RC credentials
On Settings>Calling, ensure the “Set as default faxing and calling application’ is “on"
Screen-pop on Inbound Call:
On the Softphone go to Settings>General
Under “General”, enter in your URL parameter “http://[YOURSAWEEBSITE]/TopSearchResults.aspx?strOCA=All&strColumnName=Phone&strPhone=%P&strPosition=1“)
Note that [YOURSAWEEBSITE] should be replaces with the server name that you use to access SmartAdvocate for example https://app.smartadvocate.com/TopSearchResults.aspx?strOCA=All&strColumnName=Phone&strPhone=%P&strPosition=1
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