If enabled, SmartAdvocate cases can be created via simple HTTP post from your web site (or third party system).
Attached is an example of the form that submits basic case information.
The fields in the below screenshot are standard fields that will go into standard SmartAdvocate case and contact (plaintiff) fields.
If additional fields are passed they will be treated as custom fields and an attempt to match them to SmartAdvocate UDFs (User Definable Fields) will be made. The name of the custom field should match the name of the UDF exactly.
Unmatched additional fields will be appended to Incident Facts field (together with standard Case Details field).
Return Values
If the new case is successfully created the case number will be returned.
If the email or phone number matches an email or phone number used in the case created in the last 3 days the existing case number will be returned.
If the creation of the new case encounters any issues the error code with an error message will be returned.
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