Email Unsubscribe

Email Unsubscribe can be enabled in the Admin → System Parameters. You also need to set the special (sub)status that will be added to a case when unsubscribe request is received.

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In your emails you should include a link to your custom Unsubscribe page. Once you have a confirmation that the recipient would like to unsubscribe, your page should call the below API and pass email address and your tenant name.

https://api.smartadvocate.com/sasvc/SAWebService.svc/Receiver/unsubscribe?email={email}&name={name}

Note that if you are a server client or a dedicate cloud client the base URL will be different.

Once the request is received by SmartAdvocate the cases with the client that has passed email address will have special status added (as configured in System Parameters).

Your Automated Procedures that send marketing emails should have this status excluded in the Scope.

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