RingCentral - change password-base credentials

Owned by Development
Last updated: Feb 14, 2024 by allison
2 min read

RingCentral has officially announced the discontinuation of support for the ROPC auth flow, commonly known as “password-based auth,” effective March 31, 2024. Your RingCentral integration may stop working after this if it is still using a password-based connection.

 

If your RingCentral integration used the office main number, then you need to create a JWT token in RingCentral account selected as auto-receptionist.

 

  1. Open RingCentral developer console: RingCentral Developers

  2. Open Credentials settings:

 

  1. Click “Create JWT”

 

  1. Set following parameters:

Label  – SmartAdvocate

Select environment– Production

What apps are permitted to use this credential?  *

Select  - Only specific apps of my choice

And copy/paste this value - xbVqYQqwSzK_HyJHTnxVwg. After that, click on the “Add App” button

 5. Click on the button “Create JWT”

Once completed, provide SmartAdvocate the JWT token by sending an email to: update@smartadvocate.com with subject line Ring Central Integration: Change To Authentication Method

 

Visit smartadvocate.com/support for other help options including how to access our Support Tracker and Daily Office Hours sessions.