Using this parameter will search for cases where at least one plaintiff's phone number matches the provided search string, and furthermore will search for all other contacts whose phone number matches the provided search string.

What qualifies as a match?

For basic searches (i.e. complete phone numbers), the search will return all plaintiffs and other contacts whose phone number exactly matches the provided search string. The field for entering phone numbers provides you with the structure of a phone number, i.e. (__) ___-___. If any of these ten digits is left blank, it is automatically treated as an underscore wildcard character, which means it will match any digit. It is not possible to use the percent wildcard character when searching phone numbers. You may leave as many digits blank as you wish, in any positions, but cannot leave the entire phone number blank. This can be helpful if you aren't sure of an individual digit, or of the area code. You could also use blank digits to retrieve all contacts within a given area code.

Handling the Results

The search results will include all instances where a plaintiff's phone number matches the provided search string, but also all other contacts whose phone number matches the string. The results for plaintiffs will include all relevant case information, particularly a case number if there is one. The results for other contacts will only include the phone number and the name of the contact. The contact will always be listed under the Plaintiff/Contact column, regardless of the role or roles the contact may have within the SmartAdvocate system.

Employing Organizations

If a contact is employed by an organization, that organization's phone number will automatically be listed in the contact's contact card as an Organization type phone number (if it is not already separately listed among the contact's phone numbers, i.e. under Work Phone). However, the contact will not be in the search results if the organization's phone number matches the search string. (The organization itself will be in the results.)