Server Based System - please perform the following configuration:
Kindly have your IT Professional configure Port 443 (or Port 80) on your server https://smartadvocate.atlassian.net/l/c/BkHN739r
Please email Implementation@SmartAdvocate.com once completed.
Please review the below link regarding IP ranges Also you may have to whitelist the following:
https://community.nintex.com/t5/Nintex-AssureSign/What-Are-AssureSign-s-IP-Addresses/ta-p/211328
For accounts in our US environments:
20.124.1.55
40.78.42.137
20.124.6.241
104.42.124.13
sb.assuresign.net (sandbox accounts):
13.64.56.160/28 (13.64.56.160 - 13.64.56.175)
52.226.105.192/28 (52.226.105.192 - 52.226.105.207)
104.210.39.191
40.71.190.218
40.117.87.57
168.62.160.179
13.92.47.117
138.91.248.196
137.116.70.238
168.61.21.2
168.62.160.179
For accounts in our Canadian environment:
13.64.56.160/28 (13.64.56.160 - 13.64.56.175)
52.226.105.192/28 (52.226.105.192 - 52.226.105.207)
20.48.168.208/29 (20.48.168.208 - 20.48.168.215)
52.228.24.186
52.228.45.249
13.92.47.117
138.91.248.196
For accounts in our EU environment:
13.64.56.160/28 (13.64.56.160 - 13.64.56.175)
52.226.105.192/28 (52.226.105.192 - 52.226.105.207)
20.67.66.80/29 (20.67.66.80 - 20.67.66.87)
137.117.160.234
137.117.172.36
13.92.47.117
138.91.248.196
Additional AssureSign IP Addresses for Whitelist
The Nintex AssureSign team will be making core upgrades to our hosting service on December 19th . To ensure that access to Nintex AssureSign is not potentially disrupted, please review and whitelist the updated list of public IP address below by December 19th 2021.
https://community.nintex.com/t5/Blog/Announcement-AssureSign-IP-Addresses-for-Whitelist/ba-p/212821
All Environments (http://account.assuresign.net)
52.226.105.198
20.124.114.220
13.64.56.163
52.160.108.234
West US (www.assuresign.net)
52.226.105.199
20.124.6.241
13.64.56.165
104.42.124.13
East US (na1.assuresign.net)
52.226.105.200
20.124.1.55
13.64.56.164
40.78.42.137
Originating Servers
All email originating from AssureSign comes from the following servers:
IP ADDRESS | HOST NAME | PURPOSE |
|---|---|---|
50.31.46.119 | Primary | |
198.2.179.85 | Secondary |
Once you have configured the respective port on your server, please email Implementation@SmartAdvocate.com to complete configuration of your AssureSign Integration.
If you have a SaaS Cloud system we will be configuring your system for you directly and advise you once completed.
You will be receiving an email from AssureSign allowing you to confirm your email, create your password and allow use of the system.
For the direct SmartAdvocate AssureSign Integration, kindly click the link below to watch our video:
You can also download the instructions for the AssureSign Integration below:
Here are training videos to work with AssureSign directly:
https://www.youtube.com/watch?v=Uox_Jfl_WTI&t=26s
https://support.assuresign.net/hc/en-us/sections/205544448-Walkthrough-Videos
Please note AssureSign does not provide a means to edit signed PDF documents after they have been signed. Documents not signed with a digital certificate have always been locked to prevent alteration. AssureSign recently altered the locking password mechanism to ensure this could not be bypassed.
Documents created prior to the security update do not have the password on them. If users are trying to alter documents that were created before Wednesday July 22, 2020 they will continue to be able to alter. But documents created after July 22, 2020 will have the locking password that can not be bypassed. We do not have a mechanism that allows PDF documents to be altered after they've been signed.
Note that altering locked documents will invalidate the ability to prove a document was signed in AssureSign through our document validation process. There is no mechanism to allow a single user some password or rights to alter locked, signed documents.
Kindly download the instructions for the AssureSign Integration to send to your clients below (please note they are in word format for you add your own touches):
AssureSign Integration Instructions
Please use the SmartAdvocate Template Editor to create your documents in SmartAdvocate.
Kindly click the link below to watch our video on document template creation:
You can also download the instructions for document template creation below:
The AssureSign Merge codes are under the Custom Merge Code section below to add to your documents which will allow you to generate documents using the AssureSign integration.
Once you have completed your document templates using AssureSign merge codes in the SmartAdvocate Template Editor you will be able to use your AssureSign templates.
To send a document for e-signature, open one of your cases within SmartAdvocate. Generate your AssureSign document template.
Next, find your AssureSign generated document within the documents screen of your case and right click on the document.
You will be asked to select the signor from contacts within your case and select your delivery method (Email and/or Text) for your document. Click send when ready.
Upon sending your document, your staff will receive an email from AssureSign confirming your document has been sent to the signor.
The signor of the document will receive an email and/or text advising them to begin the signing process.
Once the signor clicks on begin signing, they will be taken to the AssureSign website to complete the signing process.
On the welcome page, the signor can provide questions or feedback to you prior to signing. If they are ready to proceed they will click continue.
On the agree to terms page, the signor will be able to preview the document. They can also send questions or feedback and they can decline signing upon reviewing the document. Once they are ready to proceed and sign the document, they must agree to the terms and click start signing.
On the sign page, it will ask the signor to select a signature style. They can select either typed with a keyboard or drawn with touch, mouse or stylus. Once completed with the signature, they will click the adopt signature button.
The signor continue the signing process and they will be asked to apply the signature. They will be able to review the document prior to and after signing the document. They can also edit the signature at this point.
Once the signor has applied their signature, they will be asked to click finish.
This will take the signor to the done page. The signor will be advised they have completed signing the document successfully and have the opportunity to download the executed document.
The signor will receive an email with a link to the executed document and the executed document as an attachment.
Your staff will also receive an email with a link to the executed document and the executed document as an attachment.
The executed document will also appear in the case under the documents screen.
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