SmartAdvocate Configuration for Predictive Dialing

Dialer Status

Campaign Status

Attempts Status

GetCasesToDial

Parameters

• Campaign - Dialer campaign. Can be empty to return all cases to dial.

• CaseGroup - Case Group. Can be empty to return cases from all case groups.

• Records - number of records to return.

Return Values

[
  {
    "CaseID": 6,
    "Phones": [
      {
        "PhoneName": "Cell",
        "Phone": "4025555759",
        "Primary": true,
        "Text": true
      },
      {
        "PhoneName": "Home",
        "Phone": "4025551234",
        "Primary": false,
        "Text": false
      }      
    ],
    "CaseStatus": "LIT 04 - Answer Received",
    "DialerStatus": "To Dial",
    "Attempts": "1",
    "DialDateTime": "2020-07-28T23:02:00",
    "ZipCode": "68046"
  }
]

GetCaseInfo

UpdateCaseStatus

Parameters

• CaseID - SmartAdvocate case id

• Status - Status of case if need to be showed in GetToDialCases method (to dial) or (not to dial) - would be hidden in list of cases

• NextCall - date when case will be showed in GetToDialCases. (usually 1 day)

• Attempts - Attempts count

AddCaseNote

Adds a note to a case.

Parameters

• CaseID - SmartAdvocate Case id

• Note - text of the note