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SmartAdvocate Configuration for Predictive Dialing

Dialer Status

Campaign Status

Attempts Status

GetCasesToDial

Parameters

Records - number of records to return.

Return Values

[
  {
    "CaseID": 6,
    "Phones": [
      {
        "PhoneName": "Cell",
        "Phone": "4023205759",
        "Primary": true,
        "Text": true
      }
    ],
    "CaseStatus": "LIT 04 - Answer Received",
    "DialerStatus": "To dial",
    "Attempts": "1",
    "DialDateTime": "2020-07-28T23:02:00",
    "ZipCode": "68046"
  }
]

GetCaseInfo

UpdateCaseStatus

AddCaseNote

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