Specific Case Screen-pop

To bring up a Case Summary screen you would need to pass SmartAdvocate Case Id in the URL.

http(s)://[SmartAdvocate Server]/SA/CaseSummary.aspx?CaseID=[SmartAdvocate Case Id]

The following URL is an example: https://app.smartadvocate.com/SA/CaseSummary.aspx?CaseID=123456

app.smartadvocate.com is the address of the client’s server. It will be different for on-premise (server) SmartAdvocate installations. 123456 is the case id.

Phone Number Based Screen-pop

To create a screen-pop based on the caller’s phone number without looking-up the case first you can pass just the phone number (ANI).

http://[SmartAdvocate Server]/SA/TopSearchResults.aspx?strOCA=2&strColumnName=Phone&strPhone=[Phone Number]&strPosition=1

The following URL is an example: https://app.smartadvocate.com/SA/TopSearchResults.aspx?strOCA=2&strColumnName=Phone&strPhone=5165551234&strPosition=1

app.smartadvocate.com is the address of the client’s server. It will be different for on-premise (server) SmartAdvocate installations. 5165551234 is the caller’s phone number.

If there is a single case match the Case Summary page for that case will be automatically shown. If there are multiple matches (multiple cases associated with the caller) the search results pages showing all matching cases will be displayed.