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You may need administrator rights on the work station to be able to successfully install the plugins. Please check with your IT person. The Plugins directory should have a network path that is typically looks similar to the following: |
| Info |
Tip |
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\\yourserver\plugins\ChromeSupport - For All Users -SmartAdvocate supports Google Chrome. Note that working with documents in Chrome requires two components: · Chrome Extension https://chrome.google.com/webstore/detail/sadocumentextension/ofcdbngfnpdlmdligcclbkihfbahdnph?hl=en-US · Document Launcher Application (MUST RUN AS ADMINISTRATOR BY RIGHT CLICKING AND CHOOSING RUN AS ADMINISTRATOR) - SADocumentLauncher.exe , located on your server in the plugins directory. This will allow you to generate and open documents using Chrome instead of internet explorer.
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\\yourserver\plugins\SAOutlook - For All Users - Allows users to attach emails and files from outlook to cases within SmartAdvocate
***NEW Outlook instructions: NEW Outlook Plugin (for Mac and Browser)
\\yourserver\plugins\WordAddin (or WordTemplateAddin) - For Administrative Users - Allows users to create document templates in Word for document generation.
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