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We would like to inform you on using the MessageMedia Text integration
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If you haven't already created an account, please create a MessageMedia account by emailing Sales@messagemedia.com. Please advise them you are a SmartAdvocate client.
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Please email Implementation@SmartAdvocate.com
Below are the relevant domains and IP addresses to white list for MessageMedia. MessageMedia always recommends whitelisting by the domain name as IP addresses can be subject to change:
103.226.247.0 - 103.226.247.255
52.64.14.172
52.64.14.33
3.104.214.156
13.55.107.136
13.236.157.37
54.79.215.9
If you can whitelist by URL, you should whitelist the following:
If you have a SaaS Cloud system we will be configuring your system for you directly and advise you once completed.
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Find a case you are a staff member of in SmartAdvocate.
Make sure your contact card has your cell phone number and the number has text selected.
Select the text icon from the quick add bar.
Select your name in the “To” section and click send thereafter.
You will receive a text message on your cell phone. Please respond with a plain text message.
Thereafter respond with a photo.
Once you have sent the text messages with and without photo, go back to the case in SmartAdvocate. Go to the notes screen of the case and verify the text messages you have sent. The photograph should appear in the documents screen of this case.
To create text message templates please go to admin > text message templates.
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Kindly click on the link below to watch our video on using MessageMedia:
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