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The following URL is an example: https://app.smartadvocate.com/RedirectApp/rd.aspx?returnurl=https%3A%2F%2Fapp.smartadvocate.com%2FSA%2FTopSearchResults.aspx%3FstrOCA%3D2%26strColumnName%3DPhone%26strKeyword%3D5165551234%26strPosition%3D1

Phone Number Based Screen-pop with New Client Detection

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app.smartadvocate.com is the address of the client’s server. It will be different for on-premise (server) SmartAdvocate installations. 5167707406 is the caller’s phone number and 8774387626 is the dialed number.

If the callers caller's phone number is present in the system the result will be the same as regular Phone Number Based Screen-pop. In case the caller’s phone in not in the system the Case Wizard screen will be opened. Originating phone number will be automatically populated and Dialed number will be used to pick the Advertisement Source.