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Please find our videos on configuring the above items here:
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https://smartadvocate.atlassian.net/l/c/XSGW2Bf0
Please advise us if we should not create a case if a new case was created in the last 24 hours with the exact same caller's name, phone number, email address and case type if you are using another integration in tandem.
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BRETT WHITTEN
Account Manager - Ngage Live Chat
(512) 309-1768 (c) | bwhitten@ngagelive.com
EVAN BAIRD
Sales Manager
(512) 501-3809 | ebaird@ngagelive.com
6504 Bridge Point Parkway, Suite 150, Austin, TX 78730