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Set the “Integration Enabled” parameter to True.
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Latest RingCentral documentation indicates that their app now supports callto: link, so you might need to set the “Link …” parameter to callto:{0} |
RingCentral Softphone
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This is an information about a third party software and it can be changed without SmartAdvocate being notified. URLs for software download might be out of date or there might be more recent version of the software available. |
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Check more recent instructions from RingCentral here: |
Download the latest Beta Softphone (these will officially GA later this week)
Mac: http://downloads.ringcentral.com/sp/RingCentralForMac-7.2.3.dmg
PC: http://downloads.ringcentral.com/sp/RingCentralForWindows-7.2.3.msi
Log in on the Softphone using your normal RC credentials
On Settings>Calling, ensure the “Set as default faxing and calling application’ is “on"
Screen-pop on Inbound Call:
On the Softphone go to Settings>General
Select Automatically launch on startup and Run application minimized
Go to calls > incoming > select Launch an external app or a URL on incoming call
Enter in your URL parameter “http“https://[YOURSAWEEBSITEYOURSAWEBSITE]/SA/TopSearchResults.aspx?strOCA=All2&strColumnName=Phone&strPhone=%P&strPosition=1“)
Note that [YOURSAWEEBSITEYOURSAWEBSITE] should be replaced with the server name that you use to access SmartAdvocate, for example, if you are using SmartAdvocate Cloud the ULR will be: https://app.smartadvocate.com/SA/TopSearchResults.aspx?strOCA=All2&strColumnName=Phone&strPhone=%P&strPosition=1
If you are using self-hosting option the ULR might be something like https://www.best-lawyer-ever.com/SA/TopSearchResults.aspx?strOCA=2&strColumnName=Phone&strPhone=%P&strPosition=1Alternatively you can set the URL to use ScreenPop.aspx. If the passed phone number is present in the system it will perform the search and show the case (or list of cases). If the phone number is not present then the Case Wizard will be opened. Originating phone number will be automatically populated and Dialed number will be used to pick the Advertisement Source.
Example: https://app.smartadvocate.com/SA/ScreenPop.aspx?OriginatingPhone=5167707406&DialedNumber=8774387626You may also have to set as default faxing and calling application in RingCentral under General
If you have further questions about RingCentral directly, please contact:
Chip Ryan
Account Executive
Office (720) 500-5667
chip.ryan@ringcentral.com
Book a meeting - https://booking.chilipiper.com/book/me/chip-ryan
Jacob Balandra
ACCOUNT EXECUTIVE – SMB SALES UCAAS CAAS
Connect with me: +1-212-274-8211
jacob.balandra@ringcentral.com