Header

All request must contains "X-ApiKey" header with ClientKey in there
ClientKey example: "0d4852a98cbf4c8csb0cdee1b6f31e95f"

SmartAdvocate Configuration for Predictive Dialing

SmartAdvocate system needs to be configured to work with predictive dialing system. Below is the description of the typical configuration.

Three Four status types will be created:

• Dialer Status - this status type will be used to indicate if the case should be passed to dialer. Typical statuses are:

  • To Dial

  • In the Dialer

  • Do not Dial

• Last Dialer Disposition - this status type will be used to indicate a result of last dial attempt. Typical statuses are:

  • Never Dialed

  • Busy

  • No Answer

  • Answering Machine

  • Successful

• Campaign Status - this status is used to differentiate between different dialing campaigns. There are no standard statuses for this status type, but the examples could be:

  • Intake follow-up

  • Notification campaign

  • Questionnaire campaign

• Attempts Status - this status type is used to track a number of attempts dialer has made to contact the client. Typical statuses would be numbers from 0 to 20.

  • 0

  • 1

  • 2

  • …

  • 20

...

• Campaign - Dialer campaign name. Can be empty to return all cases to dial.

• CaseGroup - Case Group name. Can be empty to return cases from all case groups.

• Records - number of records to return.

• Auto-change - true/false. Automatically change the status to “In the Dialer” for returned cases.

Return Values

[
  {
    "CaseID": 6,
    "Phones": [
      {
        "PhoneName": "Cell",
        "Phone": "4025555759",
        "Primary": true,
        "Text": true
      },
      {
        "PhoneName": "Home",
        "Phone": "4025551234",
        "Primary": false,
        "Text": false
      }      
    ],
    "CaseStatus": "LIT 04 - Answer Received",
    "DialerStatus": "To Dial",
    "Campaign": "Intake follow-up",
    "Attempts": "1",
    "DialDateTime": "2020-07-28T23:02:00",
    "ZipCode": "68046"
  }
]

...

    {
        "CaseID": 7,
        "Phones": [
            {
                "PhoneName": "Home Primary Phone",
                "Phone": "4023205759",
                "Primary": true,
                "Text": false
            },
            {
                "PhoneName": "Cell",
                "Phone": "4025758268",
                "Primary": false,
                "Text": false
            }
        ],
        "CaseStatus": "LIT 03 - Lawsuit Served",
        "DialerStatus": "Do not dial",
        "Campaign": "Intake follow-up",
        "Attempts": "1",
        "DialDateTime": "2020-06-09T11:26:00",
        "ZipCode": "11235"
    }

UpdateCaseStatus

Updated Updates status for one or more cases. Only CaseID is required, the rest of the parameters can be omitted if no update is needed.

Parameters

• CaseID - SmartAdvocate case id

• Status - New Dialer Status to be set (To Dial/In the Dialer/Do not Dial). Can be empty, in which case the status will not be updated.

• NextCall - date/time of the next call. Should be used in conjunction with “To Dial” dialer status. For “In the Dialer” and “Do not Dial” current date/time should be used.

• Attempts - Attempts count. Updates Attempts status in SmartAdvocate.

• Disposition - New Last Dialer Disposition status to be set.

...

• CaseID - SmartAdvocate Case id

• Note - text of the note

{
    "CaseID":515512,
    "Note":"Test case note"   
}

AddCaseNoteByPhone

Adds a note to cases found by phone number. If the phone is assigned with several cases, then the note will be added to all open cases, if there are no open ones, then all closed

Parameters

• Phone - Plaintiff’s phone number

• Note - text of the note

{
    "Phone":"1234567890",
    "Note":"Test case note"   
}