Overview
We have SmartAdvocate has a mechanism for click-to-dial integration. We It can also can accept the phone number in the URL to do a screen-pop.
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Set the “Integration Enabled” parameter to True.
RingCentral Softphone
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This is an information about a third party software and it can be changed without SmartAdvocate being notified. URLs for software download might be our of date or there might be more recent version of the software available. |
Download the latest Beta Softphone (these will officially GA later this week)
Mac: http://downloads.ringcentral.com/sp/RingCentralForMac-7.2.3.dmg
PC: http://downloads.ringcentral.com/sp/RingCentralForWindows-7.2.3.msi
Log in on the Softphone using your normal RC credentials
On Settings>Calling, ensure the “Set as default faxing and calling application’ is “on"
Screen-pop on Inbound Call:
On the Softphone go to Settings>General
Under “General”, enter in your URL parameter “http://[YOURSAWEEBSITE]/TopSearchResults.aspx?strOCA=All&strColumnName=Phone&strPhone=%P&strPosition=1“)
Note that [YOURSAWEEBSITE] should be replaces with the server name that you use to access SmartAdvocate for example https://app.smartadvocate.com/TopSearchResults.aspx?strOCA=All&strColumnName=Phone&strPhone=%P&strPosition=1
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