Page Comparison

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• Download the latest Beta Softphone (these will officially GA later this week)

  • Mac: http://downloads.ringcentral.com/sp/RingCentralForMac-7.2.3.dmg

  • PC: http://downloads.ringcentral.com/sp/RingCentralForWindows-7.2.3.msi 

  • Log in on the Softphone using your normal RC credentials

  • On Settings>Calling, ensure the “Set as default faxing and calling application’ is “on"

• Screen-pop on Inbound Call:

  • On the Softphone go to Settings>General

  • Select Automatically launch on startup and Run application minimized

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  • Go to calls > incoming > select Launch an external app or a URL on incoming call

  • Enter in your URL parameter “http://[YOURSAWEEBSITE]/SA/TopSearchResults.aspx?strOCA=All&strColumnName=Phone&strPhone=%P&strPosition=1“)

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  • Note that [YOURSAWEEBSITE] should be replaced with the server name that you use to access SmartAdvocate for example https://app.smartadvocate.com/SA/TopSearchResults.aspx?strOCA=All&strColumnName=Phone&strPhone=%P&strPosition=1

  • You may also have to set as default faxing and calling application in RingCentral under General