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If you haven't already created an account, please reach out to Chris O’Brien from Captorra (CObrien@Captorra.com) and set up your account.
Server Based System - please perform the following configuration:
Kindly have your IT Professional configure Port 443 (or Port 80) on your server . (Instructions are https://smartadvocate.atlassian.net/l/c/BkHN739r).
Please email Implementation@SmartAdvocate.com once completed.
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Please advise us if we should not create a case if a new case was created in the last 24 hours with the exact same caller's name, phone number, email address and case type if you are using another integration in tandem.
If you have further questions about Captorra directly, please contact:
Chris O’Brien
Toll Free: (855) WITH-ICE
Direct: (404) 391-1313