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If you haven't already created an account, please create a MessageMedia account by emailing Sales@messagemedia.com. Please advise them you are a SmartAdvocate client.
If you have a server system please perform the following configuration:
Next, have your IT Professional configure Port 443 (or Port 80). https://smartadvocate.atlassian.net/l/c/FM3k0T3h Once you have created your MessageMedia account, added credits to your account and configured the respective port, please email us your MessageMedia phone number. We will reach out to MessageMedia thereafter to complete your integration.If you have a SaaS Cloud system we will be configuring your system for you directly and advise you once completed.
If you wish to use the MMS feature, you must advise MessageMedia to provide you with a number that is MMS compatible. Unfortunately this can’t be the office landline.
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Also, please provide us of an email address to be notified about text messages that were not matched to the case.
Server Based System - please perform the following configuration:
Kindly have your IT Professional configure Port 443 (or Port 80) on your server https://smartadvocate.atlassian.net/l/c/BkHN739r
Please email Implementation@SmartAdvocate.com
If you have a SaaS Cloud system we will be configuring your system for you directly and advise you once completed.
Once your MessageMedia integration has been configured, you will need to test the integration using the following instructions:
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