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  • Dialer Status - this status type will be used to indicate if the case should be passed to dialer. Typical statuses are:

    • To Dial

    • In the Dialer

    • Do not Dial

  • Last Dialer Disposition - this status type will be used to indicate a result of last dial attempt. Typical statuses are:

    • Never Dialed

    • Busy

    • No Answer

    • Answering Machine

    • Successful

  • Campaign Status - this status is used to differentiate between different dialing campaigns. There are no standard statuses for this status type, but the examples could be:

    • Intake follow-up

    • Notification campaign

    • Questionnaire campaign

  • Attempts Status - this status type is used to track a number of attempts dialer has made to contact the client. Typical statuses would be numbers from 0 to 20.

    • 0

    • 1

    • 2

    • 20

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