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Dialer Status - this status type will be used to indicate if the case should be passed to dialer. Typical statuses are:
To Dial
In the Dialer
Do not Dial
Last Dialer Disposition - this status type will be used to indicate a result of last dial attempt. Typical statuses are:
Never Dialed
Busy
No Answer
Answering Machine
Successful
Campaign Status - this status is used to differentiate between different dialing campaigns. There are no standard statuses for this status type, but the examples could be:
Intake follow-up
Notification campaign
Questionnaire campaign
Attempts Status - this status type is used to track a number of attempts dialer has made to contact the client. Typical statuses would be numbers from 0 to 20.
0
1
2
…
20
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