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  • Download the latest Beta Softphone (these will officially GA later this week)

  • Screen-pop on Inbound Call:

    • On the Softphone go to Settings>General

    • Under “General”, enter in your URL parameter “http://[YOURSAWEEBSITE]/SA/TopSearchResults.aspx?strOCA=All&strColumnName=Phone&strPhone=%P&strPosition=1“)

    • Note that [YOURSAWEEBSITE] should be replaces replaced with the server name that you use to access SmartAdvocate for example https://app.smartadvocate.com/SA/TopSearchResults.aspx?strOCA=All&strColumnName=Phone&strPhone=%P&strPosition=1

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