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Download the latest Beta Softphone (these will officially GA later this week)
Mac: http://downloads.ringcentral.com/sp/RingCentralForMac-7.2.3.dmg
PC: http://downloads.ringcentral.com/sp/RingCentralForWindows-7.2.3.msi
Log in on the Softphone using your normal RC credentials
On Settings>Calling, ensure the “Set as default faxing and calling application’ is “on"
Screen-pop on Inbound Call:
On the Softphone go to Settings>General
Under “General”, enter in your URL parameter “http://[YOURSAWEEBSITE]/SA/TopSearchResults.aspx?strOCA=All&strColumnName=Phone&strPhone=%P&strPosition=1“)
Note that [YOURSAWEEBSITE] should be replaces replaced with the server name that you use to access SmartAdvocate for example https://app.smartadvocate.com/SA/TopSearchResults.aspx?strOCA=All&strColumnName=Phone&strPhone=%P&strPosition=1
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