Specific Case Screen-pop

To bring up a Case Summary screen you would need to pass SmartAdvocate Case Id in the URL.

http(s)://[SmartAdvocate Server]/SA/CaseSummary.aspx?CaseID=[SmartAdvocate Case Id]

The following URL is an example: https://app.smartadvocate.com/SA/CaseSummary.aspx?CaseID=123456

app.smartadvocate.com is the address of the client’s server. It will be different for on-premise (server) SmartAdvocate installations. 123456 is the case id.

Phone Number Based Screen-pop

To create a screen-pop based on the caller’s phone number without looking-up the case first you can pass just the phone number (ANI).

http://[SmartAdvocate Server]/TopSearchResults.aspx?strOCA=All&strColumnName=Phone&strPhone=[Phone Number]&strPosition=1

The following URL is an example: https://app.smartadvocate.com/TopSearchResults.aspx?strOCA=All&strColumnName=Phone&strPhone=5165551234&strPosition=1

app.smartadvocate.com is the address of the client’s server. It will be different for on-premise (server) SmartAdvocate installations. 5165551234 is the caller’s phone number.