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Cases Array
CaseID - Id of the caller’s case.
Open - Case Open/Closed indicator.
Retained - Indicates if case has been retained.
Status - Case Status
Status Date - Date when status was set.
Staff Array
Login Id - SA login of the staff member
Name - Name of the staff member
Phone - Phone number/extension of the staff member.
Email - Email of the staff member.
Role - Case Role of the staff member.