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AI Prompts for text rewrite can be configured in the Picklist Maintenance.

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Case Chat (Case Message Channel)

Each case now has it own Chat Channel for real-time case discussions among your staff.

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Notifications about new Case Chat messages are shown an the top right corner. Clicking on the notification icon brings up the list of char messages from all your cases allowing you to reply to any of those messages.

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Internal Messaging

New built-in internal messaging has a functionality similar to email, but it is internal to SmartAdvocate. The notifications about new messages appear instantly in the top right corner. Internal messages can be case related or non case related.

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