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Additional columns are available for the Emails table, which can be added or hidden from the table by selecting Show/Hide Columns in the Layout button. See Tables for See Tables for general information about table structure and usage. The additional available columns are:
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The add/edit form for notes is the same as the panel that appears when you Add you Add a Note from Note from the Case Quick Action Bar. Emailing a note brings up the Case Email panel with a slightly modified subject and the content of the note in the body of the email. Printing a note brings up browser print options; the content of the printed note includes the case number, name, type, and status, the note type, priority, date of creation, creator, date of modification, modifier, and the contents of the note. Copying a note brings up a panel allowing you to choose the case file to copy the note to another case; there are radio buttons allowing you to choose to copy the note to the same case, a related case, or a different case (which provides you a list of all cases).
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