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Which customer-facing version of QuickBooks Online is your app designed for? (Select all that apply)
Plus
Advanced
Users often change versions of QuickBooks Online. This means they may get access to new features, or lose certain features, at any time. Can your app handle situations where users gain or lose access to version-specific features?
No
Does your app utilize any of the following features ? (Select all that you've verified and thoroughly tested)
None of the above
Do you use webhooks for your app?
Yes
Is the endpoint URL active and functional?
Yes
Do you use the CDC operation for your app?
Yes
Why do you use the CDC operation?
Using webhooks doesn't give me the information I need
How often do you poll the CDC service?
More than once an hour
Error Handling
Have you tested if your app can handle API errors, including syntax and validation errors?
Yes
Does your app capture the value of the intuit_tid field from response headers?Tip: We recommend you capture this field. It will help our support team quickly identify issues when troubleshooting.
Yes
Does your app have a mechanism for storing all error information in logs that can be shared for troubleshooting purposes, if required?Tip: We recommend you maintain logs. It will help our support team quickly identify issues when troubleshooting.
Yes
Do you provide a way for customers to contact you for support from within your app?
Yes
How?
SmartAdvocate customer support web portal and phone call.
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