Header
All request must contains "X-ApiKey" header with ClientKey in there
ClientKey example: "0d4852a98cbf4c8csb0cdee1b6f31e95f"
...
SmartAdvocate system needs to be configured to work with predictive dialing system. Below is the description of the typical configuration.
Three Four status types will be created:
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Campaign - Dialer campaign name. Can be empty to return all cases to dial.
CaseGroup - Case Group name. Can be empty to return cases from all case groups.
Records - number of records to return.
Auto-change - true/false. Automatically change the status to “In the Dialer” for returned cases.
Return Values
| Code Block | ||
|---|---|---|
| ||
[
{
"CaseID": 6,
"Phones": [
{
"PhoneName": "Cell",
"Phone": "4025555759",
"Primary": true,
"Text": true
},
{
"PhoneName": "Home",
"Phone": "4025551234",
"Primary": false,
"Text": false
}
],
"CaseStatus": "LIT 04 - Answer Received",
"DialerStatus": "To Dial",
"Campaign": "Intake follow-up",
"Attempts": "1",
"DialDateTime": "2020-07-28T23:02:00",
"ZipCode": "68046"
}
] |
...