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Call comes in and the phone number is matched to a case that belongs to Social Security case group. Two rules are matched: #1 and #2. #2 has higher priority - the case will be routed to Case Manager.
Call comes in and the phone number is matched to a case that belongs to Auto Accident case group in LIT 01 status. Two rules are matched: #1 and #6. #6 has higher priority - the case will be routed to Attorney.
Call comes in and the phone number is matched to a case that belongs to Dog Bite case group in LIT 01 status. Only #1 rule is matched - the case will be routed to Paralegal.
Parameters
PhoneNumber Phone - caller's phone number.
Return Values
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Universal interface to get call routing information based on the caller’s phone number. Returns all cases associated with the phone number (caller). Within the case information returns all staff members assigned to the case.
Parameters
PhoneNumber Phone - caller's phone number.
Return Values
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Interface to check if caller’s number is present in SmartAdvocate.
Parameters
PhoneNumber Phone - caller's phone number.
Return Values
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