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Please find our videos on configuring the above items here:

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3. Case Wizard Configuration 2.mp4https://smartadvocate.atlassian.net/l/c/XSGW2Bf0

Please advise us if we should not create a case if a new case was created in the last 24 hours with the exact same caller's name, phone number, email address and case type if you are using another integration in tandem.

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