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• Cases Array

  • CaseID - Id of the caller’s case.

  • Open - Case Open/Closed indicator.

  • Retained - Indicates if case has been retained.

  • Status - Case Status

  • Status Date - Date when status was set.

  • Staff Array

    • Name - Name of the staff member

    • Phone - Phone number/extension of the staff member.

    • Email - Email of the staff member.

    • Role - Case Role of the staff member.

CheckPhoneNumber

Interface to check if caller’s number is present in SmartAdvocate.

Parameters

PhoneNumber - caller's phone number.

Return Values

• Name - Name of the contact

• ContactType - Type of the contact.

• ContactCategory - Category of the contact (1 - Individual, 2 - Organization)